The Operations Associate will support day-to-day operations within the Health Ops Team, ensuring the highest standards of service for our clients. This role will involve close collaboration with various internal departments, handling administrative tasks, claims processing, and improving operational efficiency within the health insurance segmentRole and ResponsibilitiesKeep customer experience at the core and assist the customers with their policy issuance/renewals/claims journey.Coordinate with insurance company POCs to ensure processing and issuance of policies within TATAssist in coordinating and facilitating the renewal process, ensuring timely and seamless renewals for our clients.Support claims processing and policy management tasks, ensuring accuracy and compliance with company policies.Coordinate with Advisors to ensure customer inquiries and requirements are resolved efficiently.Monitor and analyse operational metrics to identify trends, flag issues, and drive improvements in process efficiency.Assist in creating, maintaining, and updating operational documentation, ensuring all procedures are clearly defined and followedRequirements :1-2 years of experience in operationsStrong organisational skills with a detail-oriented mindset.Excellent communication and interpersonal skills, with the ability to work collaboratively across departments.Proficiency in Microsoft Excel and Google sheetsAbility to adapt to a dynamic work environment and handle multiple tasks simultaneously.Perks :Comprehensive Health Insurance: Your well-being matters. We've got you covered-literally.Work from Home: You can enjoy working at Ditto from the comfort of your home.Our Interview Process :We value your time, so we’ve streamlined our interview process to wrap up within two weeks:.The schedule is as follows:1. Group Discussion2. Task 13. Task 24. Interaction round5. Final round of InteractionThe CTC for this role is ₹4,54,600 per annum, which is fixed and non-negotiable. We encourage applicants to apply only if they are comfortable with the offered compensation structureOnce you complete our application, you’ll be asked to submit a short video resume. Submitting it is mandatory as it gives a chance to get to know you before the formal process and we will not be able to consider your application without it.Please Note: Beware of recruitment scams. Ditto does not charge any fees for the hiring process.