Job Description
DXC Technologies
Analyst III Infrastructure Services
Full -Time
India - Karnataka - Bangalore
Our more than 125,000 people in 70-plus countries are entrusted by our customers to deliver transformative technologies to ensure the success, safety and well-being of businesses and people around the world.We leverage the power of partnerships through our curated DXC ecosystem of leading technology providers. By combining strengths and expertise globally, we create solutions and deliver greater outcomes for customers across their entire IT estate.DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship.
Any Degree
Freshers
1. Should have attended regular school/college with 10+2+3 as a minimum qualification in any stream of subject.
2. Good understanding of computer systems, mobile devices, and other tech products.
3. Ability to diagnose and troubleshoot basic technical issues.
4. Fresher or has work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.
5. Ability to provide step-by-step technical help, both written and verbal.
6. Experience with solving computer-related problems.
7. Experience working with company escalation policy.
1. Taking ownership of customer issues reported and responding to customer inquiries to ensure customer needs are met.
2. Assists customers in resolving technical problems by providing guidance regarding
3. software/hardware/application issues etc.
4. Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues and/or refer more complex technical problems through a defined escalation process.
5. Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed-upon time frame.
6. Logs and tracks inquiries using a ticketing tool and maintains history records including related problem documentation.
7. Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.
Work from Office is mandatory.
This job role requires working rotational / night shifts.
