GlobalLogic is looking for an enthusiastic candidate who has knowleadge in SQL and Networking. In this role, you will apply your web development expertise to assist with support, resolve issues and product enhancement. You will collaborate with various teams, including development, business, and customer support, to ensure a positive user experience and address any technical challenges.Designation: EngineerExperience: 0-1yearWork Location: GurgaonRequirements What you’ll do:– Triage issues coming from various channels such as phone, chat, or web portal – Prioritize customer urgency and issues priority – Search and reuse information gained from our internal information repositories – Log all incidents and requests into our case management system – Accurately document all customer interactions in a case management system – Create positive experiences through effective and clear communication – Excellent Communication Skills, Written and oral.– Nice to have experience in Python. – Appropriate sense of urgency and respect for our customers’ time and effortWhat you’ll need to succeed:– Ability to assess customer sentiment at all stages during the communication. – Ability to drive issues through the organization with urgency. – Ability to communicate verbally or in writing with the appropriate etiquette, timeliness, and professionalism. – Ability to understand the business impact of issues. – Ability to stay calm under stressful conditions while driving issues