Job Description
HCL Tech
Customer Service Representative
Full-Time
Bangalore / Chennai / KOLKATA / India
Our Innovation Labs help ideate, develop and deliver futuristic solutions through next generation technologies for the business transformation journeys of our clients.210+ Delivery Centers Our Delivery Centers support global customers and partners by providing access to the latest technology expertise and business-oriented technology solutions.
Any Degree
Freshers
Adherence to process to ensure high quality and customer service First call resolution Scheduling test remotely via phone Break schedule adherence. Involvement in motivational activities, implementing feedback given during monitoring sessions. Updating of various logs like escalation log, complaint tracker etc. Ensuring data security - proprietary data of customers Required Technical and Professional ExpertiseCustomer service experience (desired) 85% English Level
Adherence to process to ensure high quality and customer service First call resolution Scheduling test remotely via phone Break schedule adherence. Involvement in motivational activities, implementing feedback given during monitoring sessions. Updating of various logs like escalation log, complaint tracker etc. Ensuring data security - proprietary data of customers Required Technical and Professional ExpertiseCustomer service experience (desired) 85% English Level
Click here to apply
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