Job Description
ShareChat
User support (Trust & Safety)
Full -Time
BENGALURU, KARNATAKA, India
From the humble idea of giving all regional languages a stage to successfully building India's No.1 social media platform, we've journeyed to turn ideas into reality. At ShareChat and Moj, our short video platform (https://sharechat.com/about), we have over 325 million users, 80 million creators, and over 2.5 billion shares every month. Ours is a story of disrupting the digital narrative as we build Bharat’s content creation ecosystem.An open, honest culture and our values, such as first principles, speed, integrity, user-centricity, and ownership, drive our teams to innovate our products every day. We are on the path to establishing ShareChat as the world's largest AI-centered social media platform. We are thrilled to offer you the opportunity to solve complex problems at scale, learn with the best minds, pursue unstoppable growth, and, most importantly, make a far-reaching impact.
Any Degree
freshers
1. Proven customer support experience
2. Track record of over-achieving quota
3. Strong phone /Email and Chat contact handling skills and active listening
4. Customer orientation and ability to adapt/respond to different types of character
5. Excellent communication in your regional language , English & Hindi (Reading, Writing, Speaking)
6. Ability to multitask, prioritize, and manage time effectively
7. Basic knowledge of Microsoft Excel/ Google Sheets
Any Graduate Degree.
1. Identify and assess customers’ needs to achieve satisfaction
2. Build sustainable relationships of trust through open and interactive communication
3. Provide accurate, valid and complete information by using the right methods/tools
4. Meet personal/team productivity targets and call and email handling targets
5. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
6. Keep records of customer interactions, process customer accounts and file documents
7. Follow communication procedures, guidelines and policies
8. Go the extra mile to engage customers and create WOW experience
9. Resolve customer complaints via phone, email, chat or social media
10. Use outbound means to reach out to customers and verify account information.
Remote (Work from home)
