Job Description
Sprinklr
Technical Supoort Engineer
Full -Time
India - Karnataka - Bangalore India - Haryana - Gurgaon
Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
Any Degree
Freshers
1. 0-5 years (For CCaas – 1-5 years) of experience in enterprise software debugging, engineering & support operations processes (For CCaas- Min 1+ years of experience in CCaaS solution/Contact Center Software Experience like Genesys, Avaya etc. Knowledge about CCaaS, CPaaS, Voice/ telephony infrastructure etc is a big add-on)
2. Excellent written and verbal communication skills
3. Strong technical background with advanced computer skills/ Strong analytical and problem-solving skills
4. Ability to work independently and as a member of a team
5. Ability to work effectively to meet the SLAs and juggle several tickets/priorities simultaneously
6. Passion for solving customer concerns and commitment to client delight
7. A drive to dig into the details of a system or process to solve customer problems.
8. Zeal to learn and constantly upgrade skills in a fast-changing work environment.
9. Ability to think on your feet and remain calm under pressure.
10. Self-motivated, takes initiative, assumes ownership.
11. Ability to work in a highly collaborative and fast-paced environment.
12. Strong teamwork - willingness and ability to get help from team members when required, and the good judgment to know when to seek help.
1. Respond to customer inquiries/ reported bugs received via tickets to ensure their continued access & usage of the Sprinklr platform. Troubleshoot technical issues to provide timely & accurate resolution to the customer/any other stakeholder raised issues, bugs, concerns etc.
2. Identify platform gaps/issues, while investigating and analyzing customer-reported issues to identify the root cause and provide effective solutions. This may involve debugging software, examining logs, or replicating problems in a controlled environment.
3. Ensure quality resolution to avoid escalations from customers and reopening of issue tickets.
4. Assume responsibility for developing detailed knowledge about specific products & to stay up to date with the latest releases, new features etc.
For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.
